Returns & Refunds

Welcome to Makkah Bridal

At Makkah Bridal, customer satisfaction is important to us. We want every customer to feel confident when shopping for bridal outfits, formalwear, and special occasion clothing.

Please review our Returns & Refunds Policy carefully before placing your order.

1. Return Eligibility

Return requests are reviewed based on the product purchased, its condition, and the circumstances surrounding the request.

To be considered for a return, an item should:

• Be unused, unworn, and unwashed.

• Be in its original condition with all tags attached.

• Include its original packaging and accessories, where applicable.

• Be accompanied by proof of purchase or an order confirmation.

Submitting a return request does not automatically guarantee approval.

2. Bridal, Customized & Made-to-Order Items

Bridal outfits, customized clothing, made-to-measure garments, and specially ordered products may have different return conditions because they are prepared according to individual requirements.

Returns or cancellations for these items may be restricted, except where required by applicable consumer protection laws.

We encourage customers to carefully review product descriptions, sizing information, colors, and customization details before confirming an order.

3. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer support team as soon as reasonably possible.

To help us review your request, please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product.

• Photographs of the packaging, where relevant.

Once the issue has been reviewed, we will provide information about the available resolution, which may include a replacement, exchange, repair, or refund, depending on the circumstances and applicable law.

4. Size & Color Differences

We make reasonable efforts to present product images and descriptions accurately.

However, product colors may appear slightly different due to screen settings, lighting, and photography.

Customers are encouraged to review sizing information and product specifications before ordering.

Requests related to sizing or color preferences will be reviewed according to the product's return eligibility and applicable consumer rights.

5. Return Request Process

To request a return, please contact Makkah Bridal through the Contact Us page on our website.

When submitting your request, include your order number, contact information, reason for return, and any relevant photographs.

Our team will review your request and provide further instructions.

Please do not send products back before receiving return instructions from our customer support team.

6. Refund Process

Once an approved return has been received and inspected, we will review the refund request and communicate the outcome.

Where a refund is approved, it will generally be issued through the original payment method, where supported.

Refund processing times may vary depending on the payment provider, bank, and transaction method.

Any applicable deductions or non-refundable charges will be communicated in accordance with the terms agreed at purchase and relevant consumer protection laws.

7. Exchanges

Exchange requests may be considered depending on product eligibility, availability, sizing requirements, and the reason for the exchange.

An exchange is not guaranteed until reviewed and approved by our team.

If the requested replacement item is unavailable, we will discuss any applicable alternatives.

8. Return Shipping Charges

Responsibility for return shipping costs depends on the reason for the return and the applicable circumstances.

For approved discretionary returns, customers may be responsible for return shipping charges.

Where an item is confirmed to be faulty or incorrect, return shipping arrangements will be handled in accordance with applicable consumer protection laws.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests are subject to the order's processing status and whether preparation, customization, or dispatch has already begun.

Orders that have already been dispatched may not be eligible for cancellation and may instead require a return request, where applicable.

10. Contact Us

For questions about returns, exchanges, cancellations, or refunds, please contact Makkah Bridal through the Contact Us page on our website.

Our team will review your inquiry and provide information about the next steps.

Nothing in this policy limits any rights customers may have under applicable consumer protection laws.

Makkah Bridal — Your Confidence, Our Commitment.